Response to Daily Mail article dated 12/01/22

In response to the recent Daily Mail article.

Cavity wall insulation helps to keep homes warm and utility bills down. If cavity wall insulation is correctly fitted households should not experience any problems. Families who use accredited fitters, working with quality materials and approved systems, will continue to benefit from these products. Since the establishment of CIGA in 1995 over 6.2 million guarantees have been issued (accounting for 1 in …

BBC correction relating to CIGA

Negative publicity produced by the BBC and programmed widely on BBC Radio 4, BBC News Channel and BBC Radio 2, Wednesday 22 July 2020 has now been addressed by the BBC following a justified complaint from CIGA.  The piece was disappointing in that it was a biased and poorly edited story relating largely to Mr Gavin Ward as well as alleged technical expert information that between 800,000 and 1 million …

Seth Lovis collapse

Seth Lovis collapsed when its large roster of CFA-funded cases failed to settle as forecast.

Seth Lovis & Co Solicitors had specialised in conditional fee agreement cases based on damages claims, before the firm ceased trading in March. The closure resulted in all 45 fee-earning staff being made redundant.

According to a notice of administrator’s proposals filed with Companies House this week, the firm’s working capital requirements increased during 2017/18, …

The CIGA Conference and Future Workshops

CIGA would like to thank all of those who attended and supported CIGA’s Annual Conference on the 7th of June.

We had some excellent speakers covering a variety of topics. Adam Scorer from the NEA spoke about the benefits and impact of CWI and the challenge of meeting the needs of fuel poor households. Tim Pike from the Bank of England gave us an entertaining and inspiring talk around …

GDPR Compliance Statement

CIGA processes a certain amount of personal data in order to service the guarantee, ensure installer and assessor compliance with surveillance and certification requirements and in the handling of claims against the 25 year guarantee.
The CIGA guarantee is issued against the property and as such no longer contains personal homeowner data other than a property address, whereas claims data will contain personal data and be required to be retained …

Personal data protection and changes to the guarantee

In response to recent changes under GDPR and to ensure that our procedures for personal data remain robust, Having taken advice CIGA have with immediate effect taken the decision to remove any reference to the homeowner from its circa 6 million guarantees. This change will not affect the CIGA guarantee terms which continue to provide protection for your home and any future home owners however it does make clear that …

New Build Guarantee

Offering Protection and Compliance

Effective from 2nd April CIGA will be offering a New Build Guarantee for Cavity Wall Insulation to its members only.

Why are CIGA introducing a New Build Guarantee?
Since the 1970s, there have been on average 160,000 new homes each year in England. The consensus is that we need 300,000 more homes per year to keep up with population growth and start to tackle years of …


CIGA are aware of the situation with Carillion and are seeking further clarity from both Carillion and the appointed liquidators, until further advice is provided consumers should continue to lodge concerns direct with Carillion.

For contact details click here

Independent Surveillance of Assessment

CIGA-ISA is now live

Login details will be sent out  to members on the 1st September – If you haven’t received yours, email for set up information.

CIGA is now launching a dedicated Independent Surveillance of Assessment Platform for members  CIGA-ISA. This will provide installers with a streamlined approach to fulfilling Independent Surveillance needs under PAS2030-17.  CIGAs fully compliant offer will provide access for installer members and their …

CIGA Press Release – CIGA and KIWA BDA Installing System Confidence


CIGA and KIWA are delighted to announce a new spirit of collaboration reflecting their shared focus on professionalism and ensuring that Cavity Wall Insulation Systems and installations are of the highest standard.

As a result of the co-operation System Designers will have more choice and Installers will have access to a streamlined process whereby CIGA recognises KIWA BDA System Assessment and KIWA recognises CIGA Certification of installers against PAS 2030 …