CIGA’s statement on Radio 4 You & Yours:

Cavity wall installation is a trusted and reliable product, proven to keep homes warm and fuel bills down, with independent research showing it can save families up to £275-a-year in energy costs.

The CIGA Guarantee provides simple and uniform cover for householders. CIGA has always strived to improve the protection it provides, including doubling the value of work to £20,000 and increasing the length of protection from 20 to 25 years.

This means every one of our six million customers has the strongest and most robust cover for any problem related to workmanship and materials.

As part of this process, we decided to make it clear that basic property care, such as gutter clearance and render maintenance, is important to ensure the continued effective performance of cavity wall insulation.

Cavity Wall Insulation does not require any maintenance and will last the lifetime of a building, but will only continue to perform as intended if routine property maintenance is completed.

This has always been the case and this change simply clarifies an existing condition – in no way does it change the homeowners’ ability to claim nor is it an attempt by CIGA to avoid payment of legitimate guarantee claims.

Anyone unhappy with the outcome of their case with CIGA can ask for the matter to be referred to the independent arbitration scheme, introduced as part of our ongoing commitment to customer service.