A CIGA inspection will always be prearranged with you through the head office. All Inspectors will carry a CIGA proof of identity, will introduce themselves and talk you through the inspection process. Homeowners who have any doubt as to the legitimacy of anyone presenting themselves as a CIGA employee should not allow them into their home, prevent them from carrying out any inspection works (which depending on the nature of these works may invalidate the guarantee) and contact the CIGA main telephone number 01525 853300 to confirm the identity of the individual concerned.
Please be assured that when responding to a concern either a CIGA representative (as shown below) will be in attendance, alternatively a representative from the system designer company will carry out an inspection. This will have been prearranged with you, no inspection will be carried out without prior arrangement.