Job Opportunities at CIGA

The Cavity Insulation Guarantee Agency (CIGA) is an independent body that provides 25 year guarantees for Cavity Wall Insulation fitted by registered installers in the UK and Channel islands. CIGA are focused on providing excellent customer service to householders and member companies and have implemented many changes to practice and the membership offer. To support this development CIGA are looking for dedicated staff to work in a number of new roles.

Marketing Officer

Desktop Assessor / Administrator

Marketing Officer

Job Description: Marketing Officer
Job Title: Marketing Officer CIGA and SWIGA
Reports to: Head of Communications and Marketing
Scope of Contact Internal – All Staff
External – Key Stakeholders, Members and consumers

Main duties and responsibilities

• Support the Head of Comms and Marketing in delivering agreed activities
• Plan, run and monitor social media campaigns
• Respond and engage with social media communication
• Plan, run and monitor email marketing campaigns
• Oversee and update the WordPress website(s)
• Assist with the preparation, the publication and distribution of publicity materials
• Coordinate with outside agencies where necessary, for example designers, to produce marketing material
• Undertake market research and establish the best way to reach target groups
• Write, edit and proofread marketing material for use on varied platforms (online and print) targeting different demographics
• Coordinate and monitor advertising with e.g. trade publications
• Represent CIGA and SWIGA through events
• Build and develop customer relationships
• Monitor brand awareness and guideline adherence
• Updating of Member and contractor registration data
• Assist the Head of Communication and Marketing with reputation management and monitoring
• Assist and support other departments where deemed necessary to achieve business objectives

Knowledge, Skills and experience:

• Excellent communication, interpersonal and writing skills
• Drive, competence, flexibility and a willingness to learn
• Excellent organisational and time management skills
• The ability to cope with pressure
• Creativity, imagination and initiative
• Good teamwork, analytical and problem-solving skills
• Demonstrate good IT skills and ability to analyse data and prepare reports
• Experience of editing WordPress websites
• Marketing experience to include email marketing, advertising and social media platforms

Other Requirements

• To undergo training and development in line with the needs of the business
• To assist with other duties within the scope and nature of position

To apply for this vacancies email your CV and a cover letter to

CIGA ISA Desktop Assessor / Administrator

Job Title: CIGA ISA Desktop Assessor / Administrator
Reports to: Head of Certification
Scope of Contact
– Certification Department, Guarantee Services, Inspection Department
External – Inspectors, Contractors

Main duties and responsibilities

  • Assist in planning, arranging and co-ordinating inspections/assessments.
  • Collate and organise data for on-site visits and desk-top assessments from the CIGA-ISA web platform.
  • Carry out desktop assessments of installer/assessor submitted pre-installation survey information.
  • Ensure audits are timely and meet target requirements
  • Work with the Quality and Training Manager to carry out investigations into potential non-compliance with CIGA rules of membership

Essential Knowledge, Skills and experience required:

  • Demonstrate good IT skills and the ability to analyse data and prepare reports
  • An aptitude for retaining technical information
  • Good verbal, written and interpersonal communication skills
  • Logical decision making
  • Accuracy and good attention to detail
  • 5 GCSE’s or equivalent
  • Experience of administration work
  • Training can be provided for a suitable candidate
  • Possess good interpersonal skills
  • Possess the ability to work unsupervised

Other Requirements:

  • Organise and prioritise work in order to meet deadlines and to work under pressure when necessary
  • To undergo training and development in line with the needs of the business
  • To assist with other duties within the scope and nature of position

To apply for this vacancy send your CV and a cover letter to