Commitment to ensuring safety – COVID 19

During the COVID – 19 pandemic the health and well-being of our workforce and homeowners is and will continue to be our number one priority. Following the Governments advice and response on social distancing CIGA took the decision to suspend any inspection or surveillance visits which were scheduled to be carried out on customer properties.

We have continued to keep this position under review and have produced stringent safe methods of engagement aimed at protecting homeowners and CIGA staff from the potential spread of the virus in preparation for resuming services. CIGA have continued to support customers through email and telephone during this difficult time.

With the recent government announcement and rules relating to returning to work CIGA have taken the view that we can now reengage and schedule property inspections in circumstances where we can guarantee safe methods of carrying these inspections out.

Resumed inspections – These will take place from the 26th May subject to continued government guidance and confirmation from the homeowner of the following.

  1. None of the occupants are in the vulnerable category either as a result of long-term underlying health issues or being the in 70+ age group
  2. None of the occupants are showing signs or have any symptoms of COVID-19
  3. If detailed photographic evidence of internal damage if any is claimed cannot be supplied then access to the property by one of our inspectors will be undertaken on the understanding and agreement that a minimum of 2 metres (6 feet) separation is maintained from the inspector and any such access is limited to 5 minutes. Discussion or other activity is limited to the outside of the property
  4. The inspector is permitted full external access to the property and allowed to work unaccompanied
  5. Conversation and contact is kept to a minimum and at no point encroaches on social distancing arrangements

These rules will be updated according to any changes in Government guidance.

Confirmation of acceptance will be obtained from the homeowner before work is carried out. Should the homeowner not be comfortable with any of the arrangements outlined concerns will be recorded and the complaint will continue to be reviewed in line with Government advice and the ongoing COVID-19 situation.

Personal Protective Equipment (PPE) & security

Inspectors will attend properties wearing face masks and gloves and, in every case, will be in possession of either a CIGA or IAA branded identity card worn on a lanyard around their neck.

Homeowners are advised that should they have any concerns and an inspector cannot confirm their identity they should under no circumstances allow persons into their home.