CIGA’s Complaints Process

We are committed to providing a quality service; however, we acknowledge on occasions things can go wrong. If we do not meet your expectations and you are dissatisfied with the service provided, then we want to know. Most complaints stem from a lack of communication or understanding of the remit of the guarantee.

We commit to responding to you promptly and to addressing your complaint with complete fairness and confidentiality.

You can contact us using the steps provided below:

  1. In the first instance you must contact our Customer Service Team on 01525 853 300 or email for assistance.
  2. Secondly, you may also request a review of your matter by CIGA’s Head of Operations or ultimately its Chief Executive. They can also be reached by either emailing marking for their personal attention or post to CIGA, CIGA House, 3 Vimy Court, Vimy Road, Leighton Buzzard, LU7 1FG. A response will be provided within 5 days of receipt.

Your feedback is important in helping us put things right.


To raise a concern regarding your insulation in the first instance please click here