Register a Concern

Name*
Prefix First Last
Address*
Street Address Address Line 2 City County Postal Code
Phone Number(s)*
Email*
Enter Email Confirm Email
When Installed (if known)
Guarantee Number (if known)
Installer (If known)
Have you already contacted the installer?*
- Yes
- No
Nature of Concerns*
- Combustion Vents
- Underfloor Vents
- Performance
- Damp or Condensation
- Damage caused by Installers
- Suitability of Building
Brief Description of Concerns*
Upload files
In order to process your concern we may require further information from you i.e. further detailed information of your concerns, photographic evidence of areas affected or copies of reports referred to. Please upload any additional information that is relevant.
Drop files here or

Accepted file types: jpg, jpeg, gif, png, heic, pdf, docx, doc, odt.
Proof of ownership*
Please provide proof of ownership for the property you are reporting. One item must include a current utility bill alongside a recent mortgage statement or a copy of a land registry extract. CIGA is becoming ever more vigilant in ensuring that we have secure measures in place to protect our guarantee holders and we take identity theft very seriously. Unfortunately, we continue to have a number of approaches from unscrupulous companies claiming to be the homeowner to secure guarantee data. To make sure that we really are speaking to you about your property we ask that you provide proof of ownership
Drop files here or

Accepted file types: jpg, jpeg, gif, png, heic, pdf, docx, doc, odt.
Customer Satisfaction*
To improve our service delivery CIGA may contact you as part of our customer satisfaction survey. You have the right to modify or withdraw your consent at any time by contacting CIGA directly
- I am happy for CIGA to contact me as part of the Customer Satisfaction Survey
- I do not wish to be contacted
Phone
This field is for validation purposes and should be left unchanged.