Consumer Champion Review

The CIGA Consumer Champion has undertaken a review of the way that the Cavity Insulation Guarantee Agency (CIGA) and its registered member installers handle consumer complaints and claims about cavity wall insulation.    The review was launched in June 2015 and comments from a wide range of consumers and stakeholders were invited by 18 September.

The report was published on 10th December and is available to read here.

On 10th December CIGA also published a response, in which it commits to adopt all of the recommendations, which is available to read here.