Personal data protection and changes to the guarantee

In response to recent changes under GDPR and to ensure that our procedures for personal data remain robust, Having taken advice CIGA have with immediate effect taken the decision to remove any reference to the homeowner from its circa 6 million guarantees. This change will not affect the CIGA guarantee terms which continue to provide protection for your home and any future home owners however it does make clear that the guarantee relates to the home and not an individual owner.  We  are confident that we are complying with our obligations under the Data Protection Act 1998 and the principles contained in the EU General Data Protection Regulation and as such will not treat searches for a guarantee as Subject Access Requests.

Any personal homeowner data that CIGA hold will only pertain to ongoing and historic claims which will be held for the lifetime of the guarantee.

Should homeowners require a duplicate copy of a guarantee they can still apply at the charge of £25 and any such guarantee will be issued to ‘The Occupier’ and not a named individual and will require evidence of proof of ownership of the property.

Please note – If you have a concern with your insulation and your property has a CIGA guarantee you do not need to be in possession of a copy to raise the concern with CIGA or the installing company.