The CIGA Guarantee

What it Covers

The CIGA Guarantee covers defects in materials or workmanship and any concerns will be investigated and and defects rectified free of charge.

  • Any claim under the Guarantee must be notified to CIGA within 25 years of the installation date.
  • All problems relating to the installation must be reported to the installer as soon as practicable and CIGA must be informed if the matter is not resolved satisfactorily within 2 months.
  • The guarantee is not valid if the insulation has been altered or disturbed.
  • Your statutory rights are not affected by the guarantee.
  • The guarantee remains valid for subsequent owners or occupiers of the property.
  • The maximum value of rectification work is currently £20,000.

These notes are for general guidance only, and you should refer to the CIGA guarantee for precise details of the cover on your installation.

Change of Ownership

If you already have CWI backed by the protection of the 25 year CIGA Guarantee then you should only need to contact us if you think you have a problem.

CIGA can provide confirmation of cover or a duplicate Guarantee for Sellers who have not been able to produce the original Document*.

Please note – CIGA is becoming ever more vigilant in ensuring that we have secure measures in place to protect our guarantee holders and we take identity theft very seriously. Unfortunately, we continue to have a number of approaches from unscrupulous companies claiming to be the homeowner to secure guarantee data. To make sure that we really are speaking to you about your property we ask that you provide proof of ownership when querying any guarantee information. E.g. if a guarantee exists for the property or to report a concern.

If you are concerned or feel you have been a victim of identity theft please report your concern to action fraud.

* Duplicate guarantees are £42.00 inclusive of VAT
Please note cash payment will not be accepted and shall be returned. CIGA does not store credit/debit card information.

Frequently asked questions

Do you have any queries regarding the guarantee that aren’t covered here? Check out CIGA’s Frequently Asked Questions page for more information about the guarantee and more.