Information & Guidance

Downloadable information

Condensation in your property – A guide on recognising the causes and how to remedy condensation problems.

Cavity Wall Insulation Consumer Information – Information and advice about looking after your property after cavity wall insulation has been installed

Moisture guidance for existing homeowners (YouTube)

Further advice and guidance

Frequently asked questions

Get the answers to frequently asked questions here.

Consumer update

CIGA want to keep you, the consumer, updated on matters that may affect you. Click here for the latest update.

Claims companies

Are you concerned about a claims company? Has someone knocked on your door and told you you’re entitled to compensation?
Although the promise of compensation may sound enticing Trading Standards and CIGA would urge consumers to consider this route very carefully and thoroughly research the company offering their services.
Find out more

The CIGA Guarantee

The CIGA Guarantee covers defects in materials or workmanship and any concerns will be investigated and defects rectified free of charge. – Find out more

Advice on how to report a concern

Find out more information on how to report a concern with your cavity wall insulation.